tkpk 1 Privacy Policy
Your personal information matters greatly to us. This policy explains in detail what information tkpk 1 collects, how it is used, and what steps we take to keep your information safe.
Introduction and Scope of Application
Welcome to the tkpk 1 platform. This Privacy Policy ("Policy") explains how tkpk 1 ("we", "our", "platform") manages the information of users ("you", "your") through the website https://tkpk-1.cam and its associated mobile applications.
This policy must be read together with tkpk 1's Terms and Conditions, as both documents together form the overall framework for using our services. By creating an account or using our services on the platform, you are considered to have accepted the terms of this policy.
This policy applies to all individuals residing in Bangladesh who use tkpk 1 services. Our services are for persons aged 21 and above only.
What Information We Collect
tkpk 1 collects the following types of information:
2.1 Information You Provide Directly
When you register an account, make a deposit, or request support, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for financial transactions)
- Your password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the platform, the following information is collected automatically:
- IP address and device information
- Browser type, operating system, and device identifier
- Login and logout times and session information
- Page visit history and click data
- Information obtained through cookies and similar tracking technologies
2.3 Transaction-Related Information
We automatically record information about your deposits, withdrawals, betting activity, and bonus usage. This information is necessary to ensure accurate records and to resolve disputes.
Purpose of Using Information
tkpk 1 uses the collected information for the following purposes:
- Account management and identity verification: Information is used to create, manage, and secure your account. Identity verification is essential to prevent fraudulent activity.
- Processing financial transactions: To safely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
- Providing customer support: Your information is used to resolve issues when you contact us via 24/7 live chat or email.
- Platform improvement: Analysing user experience to improve the quality of our services.
- Ensuring security: Preventing unauthorised access, account hacking, and fraud.
- Meeting legal obligations: Retaining certain information in accordance with applicable laws and providing it to competent authorities when required.
- Managing VIP benefits: Properly providing cashback and special benefits across three VIP tiers — Bronze, Silver, and Gold.
Information Sharing and Disclosure
tkpk 1 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with selected partners for payment processing, identity verification, and technical infrastructure management. They use only the information necessary as per our instructions and may not use it for their own purposes.
4.2 Legal Obligations
We may be required to provide information to competent authorities in compliance with court orders, lawful requests from investigating agencies, or legal requirements.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, information may be transferred to the relevant parties. You will be notified in advance in such cases.
4.4 With Your Consent
Outside of the reasons stated above, information will be shared only with your explicit consent.
Information Security Measures
tkpk 1 takes industry-standard technical and organisational measures to ensure the security of your information:
- SSL encryption: All information exchanged through the website and app is encrypted using SSL technology.
- Password hashing: Your password is never stored in plain form — advanced hashing algorithms are used.
- Access controls: Only authorised staff can view your information, and only to the extent necessary.
- Security monitoring: Regular security audits are conducted to detect unusual activity in the system.
- Two-step verification (OTP): Your account is protected through OTP verification during login and important transactions.
Despite any security measures in place, transmitting information over the internet is not entirely without risk. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.
Cookies and Tracking Technologies
The tkpk 1 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and keep the platform running properly.
- Functional cookies: Remember your preferred language, settings, and customisations.
- Analytics cookies: Used to analyse user behaviour and improve our services.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may affect some functions of the platform.
Data Retention Period
tkpk 1 retains your information for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial transaction information is retained for a defined period after account closure in accordance with applicable law.
- Dispute-related information: Information related to any dispute or legal process is retained until that matter is resolved.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access and Correct Information
You have the right to know what information we hold about you. Contact our support team to correct any inaccurate or incomplete information.
8.2 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.
8.3 Right to Object to Processing
You may object to the processing of your information for specific purposes. We will consider your request and comply where possible.
8.4 Right to Data Portability
You may request your information in a structured, commonly used format.
To exercise the above rights, contact our support team by email. We will endeavour to respond within 30 working days.
Protection of Minors' Information
tkpk 1 services are for persons aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately.
For more details on responsible gambling, please read our Responsible Gaming page, which covers various aspects of safe play including the protection of minors.
Third-Party Links and Services
In some cases, the tkpk 1 platform may have connections to third-party payment gateways or services. These third parties have their own privacy policies and tkpk 1 is not responsible for their collection and use of information.
You are advised to read the privacy policies of payment services such as bKash, Nagad, and Rocket before using them.
Policy Changes and Updates
tkpk 1 reserves the right to update this privacy policy from time to time. If any significant changes are made, you will be notified by email or through the platform.
Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. You can learn more about tkpk 1's goals and values on our About Us page.
You are advised to visit this page regularly to stay informed about the latest policy. The "Effective Date" shown at the top of the page will tell you when the policy was last updated.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
- Live Chat: Contact us directly via 24/7 live chat
- Email: [email protected]
- Language: Support is available in both Bengali and English
Our support team will review your privacy-related requests with appropriate priority. You can also visit our FAQ page for answers to common questions.